ABOUT

Mini Borelli,

Founder of Room for Emotions

Room for Emotions was born with the purpose of focusing on the most valuable thing we have as human beings: our ability to feel deeply.

My name is Silvina, but everyone knows me as Mini. I am from Argentina and I have more than 20 years of experience in the hospitality industry. Service and hospitality chose me long before I realize I was also choosing them. I studied Hotel Management and worked in many hotels, living through multiple experiences, and later worked alongside hoteliers as the face of different companies--listening to their challenges, their dreams, and their needs. Life led me to develop a deep interest in human emotions, starting with my own after a profound emotional turning point. I studied and experienced firsthand different emotional disciplines, but mainly trained as a professional ontological coach, organizational coach, specializing in Emotional Intelligence, gaining a deeper understanding of the importance of conscious emotional management in how we relate to others. Human connection is profoundly transformative, and emotions are at the core of everything: of an unforgettable experience, of a motivated team, of a guest who returns, and of a brand that leaves a mark.

But we cannot truly connect with others until we learn to connect with ourselves.

Everything, always, starts within.

This project is an expression of my own journey and search. Service and hospitality have placed me in situations where I learned tolerance, empathy, how to see myself in moments of great pressure and stress, and how to find joy and fulfillment in a simple gesture of gratitude. I became aware of how the energy of others can shift when I know myself and show up authentically with my own energy. Service in an art--an emotional art. And it has the power to change lives.

The lack of emotional management in service creates conflicts, misunderstanding, demotivation, staff turnover, poor reviews, and constant burnout. In a dynamic enviroment like hospitality, emotional balance is not an extra--it is the foundation of strong and consistent performance across all areas. And inevitably, that reflects in the service delivered.

I believe in a world where people treat each other with more empathy, respect, and authenticity. I believe in a new way of doing hospitality--one where the soul is not left out. Where sensitivity is seen as a strenght, not a weakness. Because training what makes us human not only transforms teams and experiences, it also elevates the value of everything we offer.

Room for Emotions exists to give space to emotions, supporting those who want to lead with awareness and transform the guest experience through humanity.

Welcome to this emotional space.

I hope you love it as much as I do.